• Full Time
  • Madison, WI
  • This position has been filled
  • Salary: $18.00(non-bilingual)-$19.00(bilingual) /hr.
Job ID: 141511

Cadre

Are you a Customer Care Representative who is passionate about helping people? Are you a Customer Care Representative who is looking for an opportunity within a team environment?

Our client is a people services organization that has been in business since 1982.

WHAT YOU WILL BE DOING:

As a Customer Care Representative, you will receive primarily inbound calls for the state-wide assistance program as well as assess the needs of customers, clarify information and direct requests for additional assistance to the appropriate personnel.

  • Make outbound calls to schedule and prepare clients for appointments
  • Process applications and establish eligibility for the program
  • Verify or assist applicants in assembling verification documents and follow up on incomplete forms
  • Review completed forms to ensure all information has been entered and file completed applications
  • Determine eligibility and then authorize payments
  • Answer client and vendor questions

WHAT YOU NEED:

  • 3+ years of office experience in a customer support role within a call center
  • Bilingual in Spanish / English or Hmong / English a plus
  • Dealing with clients in a crisis situation experience a plus
  • MSWD & Excel skills
  • Accurate data entry & typing skills
  • Comfortable working with email
  • Personable and able to build good working relationships
  • Compassionate, patient and service oriented
  • Excellent organizational and time-management skills in a fast-paced environment
  • Strong active listening skills
  • Team player

WHAT YOU GET:

  • Rewarding work opportunity
  • Work with an established growing organization
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • Paid holidays

GENERAL INFORMATION:

Hours: Full-time hours between 8:30am-8:00pm. Contact us for additional details.

Length: Temporary-to-Hire

Pay for the Customer Care Representative position: $18.00(non-bilingual)-$19.00(bilingual) /hr.

Location: Madison, WI

Job ID: 141511

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.