• Part Time
  • Madison, WI
  • This position has been filled
  • Salary: $23.00-$26.00/hr. based on experience
Job ID: 142140


Are you a Wisconsin resident who is looking for a remote Customer Care Support Specialist opportunity? Are you a Customer Care Support Specialist who has strong customer service and people skills?

Our client has been driven to make a difference in the communities they serve since 1949. They promote a fun and family-oriented workplace that encourages continuous self-improvement.


As a Customer Care Support Specialist, you will be responsible for providing customer support to health media subscribers.

  • Assist customers with questions regarding media products
  • Schedule and complete product utilization training over the phone or by video meeting
  • Maintain and update customer information and interactions in database
  • Assist with the processing of customer information for production and distribution of printed materials, including program guides.
  • Perform product/channel delivery verifications
  • Assist with new customer on-boarding


  • Customer support experience (ideally phone customer service experience)
  • Data entry experience
  • Critical care hospitals experience a plus
  • MSWD and Excel skills
  • Typing skills
  • Comfortable with computers and internet
  • Outcome-focused, detail-oriented and very customer-focused
  • Energetic, pleasant and friendly
  • Organized, efficient and self-motivated
  • Strong communication skills
  • Highly effective listener and able to analyze and find a solutions for the customer
  • Quick navigation skills to find and provide information to customers in “real-time” manner, within an environment of live databases
  • Able to prioritize in a fast-paced environment
  • Wisconsin resident


  • Remote opportunity
  • Reputable company


Hours: 20 hours (4 hour shifts) per week between 8:00am-5:00pm

Length: Long-Term Temporary

Pay for the Customer Care Support Specialist position: $23.00-$26.00/hr. based on experience

Location: Madison, WI. Remote position. Must be a Wisconsin Resident.

Job ID: 142140

Job descriptions may not include every responsibility or qualification of the position.