• Full Time
  • Fond du Lac, WI
  • This position has been filled
  • Salary: $17.00 - $18.00 / hr. – based on experience
Job ID: 139841


Are you a Customer Service / Intake Coordinator who is looking for a career opportunity doing very rewarding work? Are you a Customer Service / Intake Coordinator who is passionate about helping people?

Our client administers a federally funded low-income assistance program. They offer a variety of specialized services provided locally.


As a Customer Service / Intake Coordinator, you will process applications and establish eligibility for specific assistance programs.

  • Answer client and vendor questions of program eligibility, benefit levels and form of payment
  • Verify or assist applicant in assembling verification documents
  • Review completed forms to ensure all information has been entered for data entry
  • Follow up on incomplete forms
  • File completed applications
  • Determine eligibility and then authorize payments
  • Assist with any other duties assigned


  • 2+ years of strong customer service experience, ideally involving phone work is highly preferred
  • Would consider someone who recently graduated with a degree in Sociology, Psychology or a related field
  • Knowledge of utility and vendor business/collections processes
  • Experience working for a non-profit is ideal
  • Knowledge of federal, state and local regulations related to industry assistance programs is a plus
  • Bilingual in English and Spanish is ideal
  • MSWD and Excel skills
  • Must feel comfortable utilizing the internet
  • Personable and excellent relationship building skills
  • Extremely compassionate, patient and service oriented
  • Excellent phone etiquette and phone skills
  • Ability to stay calm in often times a chaotic and a fast-paced environment
  • Excellent listening and verbal/written communication skills
  • Ability to work well independently as well as with a team
  • Strong work ethic and team player attitude


  • Chance to work for the greater good of people
  • Rewarding work that can help save lives
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • 401(k)


Hours: 37.5 hours per week 8:30am – 5:00pm, contact us for details

Length: Temporary to Hire

Pay for the Customer Service / Intake Coordinator position: $17.00 – $18.00 / hr. – based on experience

Location: Fond du Lac or Beaver Dam, WI

Job ID: 139841

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.