• Full Time
  • Appleton, WI
  • This position has been filled
  • Salary: $24.00 - $25.00 / hr. – based on experience
Job ID: 139187


Are you a Customer Service Representative who has excellent math skills? Are you a Customer Service Representative who is looking for an opportunity within a family-oriented and continuously growing company?

Our client is a manufacturing company and a worldwide provider in their industry. They are an award-winning company that has been in business for over 150 years.


As a Customer Service Representative, you will be serving as a first contact for a select account base by responding to their e-mails and voicemails.

  • Handle general correspondence and inquiries from both paper mill and field personnel
  • Enter incoming orders and verify pricing information
  • Mail acknowledgements, order status reports and recommendations
  • Take releases, make necessary “ship to” changes
  • Reconcile warehouse inventories and balances
  • Monitor inventories of complete felt orders here and made elsewhere
  • Follow-up on potential damage of product
  • Send periodic ISO review letters
  • Update and route mill name and personnel changes
  • Review e-mails, voicemails and take appropriate action
  • Communicate mainly via email and sometimes phone with Inside Sales team, Production team and other internal teams
  • Process quotes, orders and invoices
  • Serve as a primary backup to others within the department


  • Must have 3+ years of experience in beginning to end customer service or account management that includes some numbers related work
  • Manufacturing and/or paper industry experience is a plus
  • International shipping experience is a plus
  • Must have confidence in your math and figuring skills
  • Fluency in English and Spanish is highly preferred
  • Computer savvy with the ability to catch onto new software/programs quickly
  • Strong and accurate typing/data entry skills
  • Basic skill set in MSWD and Excel
  • Any experience/knowledge with PowerPoint, Access and/or JD Edwards is a plus
  • Strong multitasking skills in fast-paced and deadline-driven environment
  • Strong communication skills


  • Global company
  • Company prides themselves on quality products
  • Company values their employees
  • Family oriented environment
  • Growth opportunities
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401(k)


Hours: 8:00am – 4:30pm

Length: Temporary to Hire

Pay for the Customer Service Representative position: $24.00 – $25.00 / hr. – based on experience

Location: Appleton, WI

Job ID: 139187

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.