Customer Service Representative

by | Sep 22, 2021

  • Full Time
  • Appleton, WI
  • This position has been filled
  • Salary: $15.00 – $16.00 / hr. based on experience.
Job ID: 139328

Cadre

Are you a Customer Service Representative who enjoys a high volume role? Are you a Customer Service Representative who has strong customer service and phone skills?

Our client is privately held and family-owned. They have grown into one of the largest employers in Northeastern Wisconsin.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will serve as the primary interface with clients to determine trip permit requirements.

  • Answer back to back incoming customer calls with maintaining an open line of communication via phone, e-mail, fax, and correspondence
  • Educate clients on regulatory requirements, providing interpretations and best practices
  • Initiate and maintain work orders to ensure proper permits are being secured
  • Monitor completion of permits and provides feedback to clients
  • Secures temporary permits (fuel/trips, oversize/overweight, annual and regional) for clients in an accurate and timely manner
  • Process email order requests and web order requests
  • Validate accuracy of permits and distributes to clients
  • Maintain appropriate documentation, such as client profile, call notes
  • Assist with resolving issues related to permits, client service, invoicing and payments
  • Maintain expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients
  • Maintain confidentiality of client information under the FCRA, HIPAA and other regulatory entities
  • Mail paperwork to states

WHAT YOU NEED:

  • 1+ year of customer service or office/administrative support experience, preferably in a high-volume, service environment
  • Excellent customer service skills
  • Bachelor’s degree in business or related field preferred
  • Computer savvy – worked on multiple computer screens and programs
  • Strong technical aptitude and interest
  • Excel and internet experience
  • Able to learn and utilize a variety of software applications
  • Able to work in a fast paced, very deadline driven environment
  • Quality minded and detailed oriented
  • Strong problem skills
  • Able to engage the customer and ask good questions
  • Convey enthusiasm on the phone
  • Strong and professional communication skills
  • Reliable

WHAT YOU GET:

  • Certified Great Workplace by Great Place to Work®
  • Company that is an active leader in the community
  • Industry leader
  • Collaborative workplace
  • Work-life balance
  • Health insurance

GENERAL INFORMATION:

Hours: 8:00am – 4:30pm

Length: Long –Term Temporary

Pay for the Customer Service Representative position: $15.00 – $16.00 / hr.

Location: Neenah, WI

Job ID: 139328

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.