• Full Time
  • Madison, WI
  • Salary: $17.00 – $19.00 / hr. – based on experience
Job ID: 140931


Are you a Customer Service Representative who is passionate about working with people? Are you a Customer Service Representative who enjoys working in a team environment?

Our client is a people services organization that has been in business since 1982.


As a Customer Service Representative, you will process applications and establish eligibility for energy assistance programs.

  • Answer client and vendor questions regarding program eligibility, benefit levels and form of payment
  • Verify or assist applicant in assembling verification documents
  • Review completed forms to ensure all information is entered
  • Follow up on incomplete forms
  • File completed application
  • Determine eligibility and authorize payments


  • 2+ years of customer service experience
  • Knowledge of utility and vendor business/collections process, tax prep or federal, state, and local regulations related to energy assistance programs a plus
  • Bilingual in Spanish / English or Hmong / English a plus
  • Dealing with clients in a crisis situation, non-profit or volunteer experience a plus
  • MSWD, Excel and Internet skills
  • Personable and able to build good working relationships with clients and vendors
  • Passion for working with people and for the greater good of people
  • Work well with a wide demographic of clients
  • Work in stressful environment and adapt to change
  • Versatile to help out wherever is needed including other departments and locations


  • Rewarding work opportunity
  • Opportunity to work with an established organization
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • Paid holidays


Hours: 37.5-39.5 hours per week 8:30am-5:00/6:00pm. Contact us for details.

Length: Temporary to Hire

Pay for the Customer Service Representative position: $17.00-$19.00/hr. based on experience

Location: Multiple locations in WI. Contact us for details.

Job ID: 140931

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer