Are you a Customer Service Representative who is passionate about working with people? Are you a Customer Service Representative who enjoys working in a team environment?
Our client is a people services organization that has been in business since 1982.
WHAT YOU WILL BE DOING:
As a Customer Service Representative, you will process applications and establish eligibility for energy assistance programs.
- Answer client and vendor questions regarding program eligibility, benefit levels and form of payment
- Verify or assist applicant in assembling verification documents
- Review completed forms to ensure all information is entered
- Follow up on incomplete forms
- File completed application
- Determine eligibility and authorize payments
WHAT YOU NEED:
- 2+ years of customer service experience
- Knowledge of utility and vendor business/collections process, tax prep or federal, state, and local regulations related to energy assistance programs a plus
- Bilingual in Spanish / English or Hmong / English a plus
- Dealing with clients in a crisis situation, non-profit or volunteer experience a plus
- MSWD, Excel and Internet skills
- Personable and able to build good working relationships with clients and vendors
- Passion for working with people and for the greater good of people
- Work well with a wide demographic of clients
- Work in stressful environment and adapt to change
- Versatile to help out wherever is needed including other departments and locations
WHAT YOU GET:
- Rewarding work opportunity
- Opportunity to work with an established organization
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
Hours: 37.5-39.5 hours per week 8:30am-5:00/6:00pm. Contact us for details.
Length: Temporary to Hire
Pay for the Customer Service Representative position: $17.00-$18.00/hr. based on experience
Location: Madison, WI
Job ID: 140931
Job descriptions may not include every responsibility or qualification of the position.
Cadre is an Equal Opportunity Employer