Customer Service Representative

Are you a Customer Service Representative who is passionate about working with people? Are you a Customer Service Representative who enjoys working in a team environment?

Our client is a people services organization that has been in business since 1982.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will process applications and establish eligibility for energy assistance programs.

• Answer client and vendor questions regarding program eligibility, benefit levels and form of payment
• Verify or assist applicant in assembling verification documents
• Review completed forms to ensure all information is entered
• Follow up on incomplete forms
• File completed application
• Determine eligibility and authorize payments

WHAT YOU NEED:

• 2+ years of customer service experience
• Knowledge of utility and vendor business/collections process, tax prep or federal, state, and local regulations related to energy assistance programs a plus
• Bilingual in Spanish / English or Hmong / English a plus
• Dealing with clients in a crisis situation, non-profit or volunteer experience a plus
• MSWD, Excel and Internet skills
• Personable and able to build good working relationships with clients and vendors
• Passion for working with people and for the greater good of people
• Work well with a wide demographic of clients
• Work in stressful environment and adapt to change
• Versatile to help out wherever is needed including other departments and locations

WHAT YOU GET:

• Rewarding work opportunity
• Opportunity to work with an established organization
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid holidays

GENERAL INFORMATION:

Hours: 37.5-39.5 hours per week 8:30am-5:00/6:00pm. Contact us for details.

Length: Temporary to Hire

Pay for the Customer Service Representative position: $17.00-$18.00/hr. based on experience

Location: Madison, WI

Job ID: 140931

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer