• Full Time
  • Baraboo & Madison, WI
  • This position has been filled
  • Salary: $17.00(non-bilingual)-$18.00(bilingual)/hr. based on experience
Job ID: 140931


Are you a Front Desk / Intake Eligibility Specialist who is passionate about working with people? Are you a Front Desk / Intake Eligibility Specialist who enjoys working in a team environment?

Our client is a people services organization that has been in business since 1982.


As a Front Desk / Intake Eligibility Specialist, you will process applications and establish eligibility for energy assistance programs.

  • Answer client and vendor questions regarding program eligibility, benefit levels and form of payment
  • Verify or assist applicant in assembling verification documents
  • Review completed forms to ensure all information is entered
  • Follow up on incomplete forms
  • File completed application
  • Determine eligibility and authorize payments


  • 1+ years of office experience in a customer support role (call center ideal)
  • Energy assistance programs experience a plus
  • Bilingual in Spanish / English or Hmong / English a plus
  • Dealing with clients in a crisis situation, non-profit or volunteer experience a plus
  • MSWD, Excel and Internet skills
  • Personable and able to build good working relationships with clients and vendors
  • Passion for working with people and for the greater good of people
  • Strong communication skills
  • Team player
  • Work in a stressful & fast-paced environment and adapt well to change


  • Rewarding work opportunity
  • Opportunity to work with an established organization
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • Paid holidays


Hours: 37.5-39.5 hours per week Monday, Wednesday & Friday between 8:30am-5:00pm and Tuesday & Thursday 8:30am-6:00pm. Contact us for details.

Length: Temporary-to-Hire

Pay for the Front Desk / Intake Eligibility Specialist position: $17.00(non-bilingual)-$18.00(bilingual)/hr. based on experience

Location: Baraboo & Madison, WI

Job ID: 140931

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.