• Full Time
  • Oshkosh, WI
  • Salary: $17.00-$18.00/hr. based on experience
Job ID: 141131

Cadre

Are you a Customer Service Representative who is looking for an opportunity with a non-profit organization? Are you a Customer Service Representative who is passionate about helping people?

Our client administers a federally funded low-income assistance program. They offer a variety of specialized services provided locally.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will receive inbound calls for the state-wide energy assistance program.

  • Assess the needs of customers, clarify information and direct requests for additional assistance to appropriate personnel
  • Outbound calls to schedule appointments and prepare clients for appointments and confirming what to bring
  • Process applications and establish eligibility for energy assistance programs
  • Verify or assist applicant in assembling verification documents and follow up on incomplete forms
  • Review completed forms to ensure all information has been entered for data entry
  • File completed applications
  • Determine eligibility and authorize payments
  • Answer client and vendor questions regarding program eligibility, benefit levels and forms of payment for the rental assistance program

WHAT YOU NEED:

  • 2+ years of phone customer service experience within an office setting
  • Bilingual in Spanish / English or Hmong / English a plus
  • Dealing with clients in a crisis situation and / or non-profit or volunteer experience a plus
  • MSWD, Excel, data entry, typing and email skills
  • Compassionate, patient and service oriented
  • Ability to handle high call volume
  • Time-management and organizational skills
  • Listening skills
  • Ability to work with a variety of people

WHAT YOU GET:

  • Rewarding work opportunity
  • Work with an established organization assisting Wisconsin residents
  • Growing organization
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • Paid holidays

GENERAL INFORMATION:

Hours: 40-45 hours per week 8:00am-5:00pm. During peak season, will work some days until 6:00pm, as well as an occasional Saturday. Contact us for details.

Length: Temporary to Hire

Pay for the Customer Service Representative position: $17.00-$18.00/hr. based on experience

Location: Oshkosh, WI

Job ID: 141131

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.