• Full Time
  • Neenah, WI
  • Salary: $15.00-$25.00/hr. based on experience
Job ID: 141973

Cadre

Are you a Customer Service Representative who has strong customer service & negotiation skills? Are you a Customer Service Representative who is looking for an opportunity within a small team environment?

Our client has extensive knowledge and experience in their industry and a mission to supply their customers’ with everything they need to operate better. They are experts at increasing productivity.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will provide support to a salesperson as well as handle a combination of phone and email communication from your accounts.

  • Process customer orders
  • Quote prices, work from worksheets, inventory lists, part number files, etc.
  • Gather information and set up pricing & discounts
  • Check availability of stock, back order status, vendor schedules and shipping dates
  • Investigate defects, damages and incorrect shipments
  • Monitor & manage returns
  • Increase account base by qualifying and opening new business accounts
  • Upsell additional company products/services
  • Build and maintain relationships
  • Maintain a history profile of what was discussed with the customer

WHAT YOU NEED:

  • Sales support or customer service experience where you have worked with customers through receipt of product preferred
  • May consider a call center background
  • Manufacturing or industrial environment experience a plus
  • Product knowledge a plus
  • Computer savvy
  • MSWD & Excel skills
  • Desire and ability to learn the industry
  • Professional phone voice with eagerness to build relationships
  • Good negotiation skills

WHAT YOU GET:

  • Laid back work environment
  • Great team atmosphere
  • Small family feel
  • Health insurance
  • 401(k)
  • Paid vacation

GENERAL INFORMATION:

Hours: 8:00am-4:30pm

Length: Temporary-to-Hire

Pay for the Customer Service Representative position: $15.00-$25.00/hr. based on experience

Location: Neenah, WI

Job ID: 141973

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.