Cadre
Are you a Direct Hire – Customer Service Supervisor who has transportation and logistics experience? Are you a Direct Hire – Customer Service Supervisor who is looking for an opportunity within a small team environment?
Our client is a transportation provider focused on reducing cost and increasing efficiency while providing top-notch service in order to build trust and long-term relationships. They have a passion for success and are proud to celebrate professional and personal accomplishments of their team.
WHAT YOU WILL BE DOING:
As a Customer Service Supervisor, you will be responsible for managing and overseeing the day-to-day activities of the Customer Service team.
- Provide exceptional customer service, accurate and detailed information to the customers
- Coach, train and provide performance management for members of the team
- Process customer shipments, changes and invoices
- Work closely with the Accounting department to resolve invoice items
- Provides timely feedback to the company regarding service failures, customer concerns, or employee issues
- Provide oversight and support to customer service staff who focus on external and internal customer service inquires, carrier selection, load tendering, create shipping documents, trace shipments, audit and process carrier invoices
- Handle elevated customer service situations
- Monitor performance reporting, process mapping and process improvement, revenue and cost management and specific customer metrics reporting and management
- Maintain proper staffing levels
- Serve as a liaison between departments and other teams for needs of the department
WHAT YOU NEED:
- 3-5+ years of customer service leadership experience
- Transportation/logistics experience is a must
- Experience leading, coaching, developing employees, managing workload, staffing and efficiencies
- Any LTL experience is a huge plus
- Experience in a high volume call center environment where drive, determination and self-motivation were required is ideal
- Experience developing and managing to departmental budget is plus
- Experience developing and managing to call center metrics is a plus
- Computer savvy with the ability to learn new software quickly
- Ability to work with multiple screens pulled up at once
- Strong and accurate typing skills
- Excel skills
- Self-motivated, friendly and personable
- Strong decision-making and problem solving skills in a very fast-paced environment
- Ability to organize and maintain paperwork accurately and efficiently
- Ability to address customer concerns verbally and in writing with poise, professionalism and to the point
- Must demonstrate ability to handle more complex customer service needs and telephone calls while maintaining professionalism, care and a sense of urgency
- Ability to coordinate or oversee a customer project from start to finish
- Strong work ethic and career-driven
WHAT YOU GET:
- Casual dress code
- Flexibility with hours
- Small company that offers a friendly, team environment
- Health insurance
- Dental insurance
- Disability insurance
- 401(k)
- Paid vacation
- Paid holidays
GENERAL INFORMATION:
Hours: 40 hours per week between the hours of 6:30am – 5:30pm
Length: Direct Hire
Pay for the Customer Service Supervisor position: Based on experience, contact us for details
Location: Green Bay, WI – Possible hybrid schedule available after training
Job ID: 139629
Job descriptions may not include every responsibility or qualification of the position.
Cadre is an Equal Opportunity Employer.
To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.