Cadre
Are you a Direct Hire Customer Service / Billing Specialist who enjoys variety in your work? Are you a Direct Hire Customer Service / Billing Specialist who is looking for casual environment?
Established in 1968, our client is a dental laboratory that makes items for area dental offices.
WHAT YOU WILL BE DOING:
As a Customer Service / Billing Specialist, will be responsible for a combination of customer service, office and deliveries/pickup duties.
- Answer incoming phone calls and help customers with questions, information and research/location information needed
- Respond to customer questions or direct calls to the right person
- Open and disinfect all incoming dental cases
- Remove items from boxes and color tag items for the technician
- Enter case information into dental software and document all materials received from dental office
- Perform scheduling functions for each case and move cases into production area
- Ensure cases are complete and brought to shipping area
- Assist with packaging
- Inspect completed cases for all necessary items/products and materials prior to delivery and label items
- Invoice cases throughout the day
- Scan/file paperwork related to cases and locate cases and documents as needed
- Ensure packages are complete prior to delivery drivers leaving
- Assist with delivery and pick-up courier route for local customers
- Driving to customer locations within Green Bay and the Fox Valley
- Use an iPhone for deliveries and addresses (set for directions to drive to each destination)
WHAT YOU NEED:
- Excellent customer service skills
- Office or customer service experience on the job is a plus
- Comfortable learning new software
- Computer literate and able to use multiple software programs and screens
- Data entry skills
- Valid driver’s license
- Good listening skills, able to follow directions and good follow through
- Able to problem solve and do research
- Work well with deadlines
- Prioritize workload
- Maintain confidentiality
- Solid work history
- Excellent attention to detail
- Good organizational skills
- Reliable and hard working
WHAT YOU GET:
- Fun, smaller company to work for where everyone gets along well
- Variety within the role
- Casual yet hard working environment
- Health insurance
- Life insurance
- Short-term disability insurance
- Dental insurance
- Vision insurance
- Paid holidays
- Vacation
- 401(k) with company match
GENERAL INFORMATION:
Hours: 40 hours per week between 7:00am – 5:00pm
Length: Direct Hire
Pay for the Customer Service / Billing Specialist: $14.00 – $17.00 / hr. – based on experience
Location: Green Bay, WI
Job ID: 139516
Job descriptions may not include every responsibility or qualification of the position.
Cadre is an Equal Opportunity Employer.