• Full Time/Part Time
  • Middleton, WI
  • This position has been filled
  • Salary: $25.00-$30.00/hr. based on experience
Job ID: 142345


Are you a Direct Hire Customer Service Representative who has strong analytical skills? Are you a Direct Hire Customer Service Representative who can multitask?

Established in 1958, our client specializes in foam for furniture, bedding and carpet.


As a Customer Service Representative, you will respond to incoming/outgoing calls, pre-and post-delivery calls and emails.

  • Enter orders, calculate charges, prepare paperwork and process payments
  • Update and make necessary changes to customers’ accounts, handle returns, resolve complaints while maintaining detailed documentation
  • Assist Scheduler with daily production / shipping schedules
  • Maintain accurate transaction records, process, print and post reports
  • Organize files
  • Generate weekly and monthly reports
  • Monitor customer satisfaction levels by interacting via email, phone, etc.


  • 2+ years of experience in a customer service role
  • Manufacturing experience highly preferred
  • Associate or Bachelor’s degree a plus
  • MSWD and Excel skills
  • ERP and/or UNIX experience preferred
  • Excellent verbal and written communications skills
  • Excellent interpersonal skills
  • Strong analytical skills, able to problem solve and find a resolution for the customer
  • Able to prioritize and organize a constantly changing daily workload
  • Able to multitask and meet deadlines


  • Privately held company
  • Innovative and creative
  • The owner values employees and supports continued improvement and fresh ideas
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short term disability
  • HSA
  • Flex spending
  • 401(k)


Hours: Monday-Thursday 8:00am-4:00pm and Friday 8:00am-3:00pm or Monday-Thursday 10:00am-4:00pm and Friday 10:00am-3:00pm

Length: Direct Hire

Pay for the Customer Service Representative position: $25.00-$30.00/hr. based on experience

Location: Middleton, WI

Job ID: 142345

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.