Are you a Direct Hire – Customer Service Representative who enjoys working with people? Are you a Direct Hire – Customer Service Representative who has strong multitasking skills?
Our client is a wholesale distributor of industrial supplies.
WHAT YOU WILL BE DOING:
As a Customer Service Representative, you will be responsible for responding to customers’ requests for pricing, quotes and logistical questions on products sold as well as build relationships with customers and the Sales team.
- Provide information to incoming customer order status and product knowledge requests
- Process customer orders, changes and returns
- Respond to customers and outside sales requests on products and quotes via phone and e-mail
- Develop strong customer relationships, inform customers of current sales and marketing programs and effectively close the sale opportunities that are uncovered during the conversation
- Display a thorough understanding of products and features
- Partner with Sales team and other internal teams to meet and exceed customer’s service expectations
- Acknowledge purchase orders and expedite orders
- Back up to answering phones as needed
- Any other duties as assigned
WHAT YOU NEED:
- 2+ years of experience in customer service where they have worked with customers from start to finish
- Experience working with a machine shop, construction or hardware store experience or even industrial supply distribution is highly preferred
- Associate degree in Business or a related field is a plus
- MSWD, Excel and Outlook skills
- PowerPoint experience is a plus
- Friendly, personable and easygoing
- Excellent organizational, written and communication skills
- Ability to establish rapport over the phone
- Ability to work with cross-functional teams to achieve company goals
- Strong multitasking skills
- Attention to detail and accuracy is crucial
- Strong work ethic and team player
WHAT YOU GET:
- Large company but will be working in a smaller branch location with a small company feel
- Company rewards their employees with raises and bonuses who have earned it
- Growth opportunities
- Health insurance
- Dental insurance
- Vision insurance
- Paid vacation
- 401(k) with company match
- Tuition reimbursement
Hours: 8:00am – 4:30pm or 8:00am – 5:00pm
Length: Temporary to Hire or Direct Hire
Pay for the Customer Service Representative position: Based on experience, contact us for details
Location: Green Bay,WI
Job ID: 139937
Job descriptions may not include every responsibility or qualification of the position.
Cadre is an Equal Opportunity Employer.
To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.