• Full Time
  • Madison, WI
  • This position has been filled
  • Salary: $18.00 - $20.00 / hr. – based on experience
Job ID: 140328


Are you a Direct Hire – Customer Service Representative who enjoys working in a fast paced, team-oriented environment? Are you a Direct Hire – Customer Service Representative who is looking to work for a continuously growing company?

Our client is an insurance company that has been in business for over 50 years and specializes in life, health, and disability insurance.


As a Customer Service Representative, you will answer inbound calls and make outbound calls to policy owners, agents, funeral directors and financial advisors

  • Determine claimant needs, provide documentation and provide resolution to problems
  • Direct calls to appropriate sources
  • Research and provide terminated policyholder with required documentation
  • Respond to customer inquiries from the website
  • Document calls in the computer system with a summary of the call
  • Process daily checks for the Claims department
  • Print communications for telecommuting Claims Specialists
  • Assist with other duties as assigned


  • 2+ years of customer service and / or call center experience
  • Insurance industry experience is a plus
  • Associate degree in Business Administration is a plus
  • MSWD, Excel and Outlook skills
  • Strong and accurate typing skills
  • Handle confidential information and exercise superior judgment
  • Customer focused and able to build rapport
  • Positive, resourceful and team player attitude
  • Ability to work under pressure and manage multiple tasks
  • High attention to detail and accuracy
  • Excellent organizational and problem solving skills and be able to prioritize
  • Strong verbal and written communication skills
  • Strong telephone skills and excellent interpersonal skills
  • Ability to work in fast paced environment


  • Growing company
  • Relaxed atmosphere
  • Great work environment
  • Additional responsibilities and growth opportunities possible
  • Health insurance
  • Dental insurance
  • HSA
  • Flex spending
  • Long and short term disability
  • AD&D
  • 401(k)
  • PTO / Sick time
  • Paid holidays


Hours: 8:00am – 4:30pm

Length: Direct Hire

Pay for the Customer Service Representative position: $18.00 – $20.00 / hr. – based on experience

Location: Madison, WI

Job ID: 140328

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.