• Full Time
  • Madison, WI
  • This position has been filled
  • Salary: $18.00 / hr.
Job ID: 139762


Are you a Direct Hire Customer Service Representative who enjoys working in a fast paced, team-oriented environment? Are you a Direct Hire Customer Service Representative looking to work for a continuously growing company?

Our client is an insurance company that has been in business for over 50 years and specializes in life, health, and disability insurance.


As a Customer Service Representative, you will answer inbound calls and make outbound calls to policy owners, agents, funeral directors and financial advisors

  • Determine claimant needs, provide documentation and provide resolution to problems
  • Direct calls to appropriate sources
  • Research and provide terminated policyholder with required documentation
  • Respond to customer inquiries from the website
  • Document calls in the computer system with a summary of the call
  • Process daily checks for the Claims department
  • Print communications for telecommuting Claims Specialists
  • Assist with other duties as assigned


  • 2+ years of customer service and / or call center experience
  • Insurance industry experience is a plus
  • Associate degree in Business / Administrative is a plus
  • MSWD, Excel and Outlook skills
  • Handle confidential information and exercise superior judgment
  • Customer focused and able to build rapport
  • Positive, resourceful and team player attitude
  • High attention to detail and accuracy
  • Excellent organizational and problem solving skills and be able to prioritize
  • Strong verbal and written communication skills
  • Strong telephone skills and excellent interpersonal skills
  • Ability to work in fast paced environment


  • Health insurance
  • Dental insurance
  • HSA
  • Flex spending
  • Long and short term disability
  • AD&D
  • 401(k)
  • PTO / Sick time
  • Paid holidays
  • Growing company
  • Relaxed atmosphere
  • Employee stability
  • Great work environment
  • Additional responsibilities and growth opportunities possible
  • Casual dress code


Hours: 8:00am – 4:30pm

Length: Direct Hire

Pay for the Customer Service Representative position: $18.00 / hr.

Location: Madison, WI

Job ID: 139762

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.