• Full Time
  • Green Bay, WI
  • This position has been filled
  • Salary: $16.50 - $17.00 / hr. - based on experience
Job ID: 140048

Cadre

Are you a Direct Hire / Hybrid – Customer Service Agent who has strong multitasking and prioritizing skills? Are you a Direct Hire / Hybrid – Customer Service Agent who is looking for a career opportunity within a small team environment in the Green Bay, WI area?

Our client specializes in selling and repairing refrigeration equipment.

WHAT YOU WILL BE DOING:

As a Customer Service Agent, you will answer incoming phone calls and e-mails from customers and Technicians.

  • Enter and dispatch service calls
  • Locate and sign up new Technicians when needed
  • Dispute invoices and negotiate prices with Technicians
  • Order parts
  • Data entry

WHAT YOU NEED:

  • Must live in or near Green Bay, WI
  • 6+ months of over the phone customer service experience is highly preferred
  • Would consider someone with 1+ years of retail experience
  • Any dispatching experience is a plus
  • Extremely tech savvy overall to learn their software systems and must be confident to use computer systems in general
  • MSWD, Excel and Outlook skills
  • Strong verbal and written communication skills
  • Must be okay with mostly on the job training
  • Must work well with others in a small call center environment
  • Strong multitasking and prioritizing skills
  • Extremely organized, detailed and accurate in a fast-paced environment
  • Career-driven and strong work ethic

WHAT YOU GET:

  • Small office/environment, everyone gets along really well
  • They have an open door policy, the owner is also very involved in daily functions and treats employees very well
  • Flexibility and hybrid work option
  • 401(k)
  • Paid vacation
  • Paid holidays
  • Bonus opportunities

GENERAL INFORMATION:

Hours: 7:30am – 4:00pm for training and then will work 8:00am – 4:30pm

Length: Temporary to Hire or Direct Hire

Pay for the Customer Service Agent position: $16.50 – $17.00 / hr. – based on experience

Location: Green Bay, WIonce you are trained you will have the option to work a hybrid schedule must live in or near Green Bay, WI

Job ID: 140048

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.