Cadre
Are you a Direct Hire / Hybrid – Manager of Member Development who has strong leadership skills? Are you a Direct Hire / Hybrid – Manager of Member Development who is looking for a career opportunity with a growing organization?
Our client is a privately owned company that collaborates with companies worldwide and is one of the largest businesses of its kind in the United States. They are often referred to as experts in their industry and are continually forming new partnerships so they are able to supply their customers with exactly what they need.
WHAT YOU WILL BE DOING:
As a Manager of Member Development, your role will encompass three areas.
Management:
- Recruit, supervise, coach, train and manage performance of direct reports
- Enforce rules, guidelines and consequences
- Ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems
- Provide coaching, support, direction, and problem-solving resources to team leads and member specialists
- Coordinate and oversee customer service projects and initiatives
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review & implement processes and identify and implement strategies to improve quality of service, productivity, and profitability
- Determine merit increases
Member Development:
- Analyze customer trends from an outside perspective and address concerns with proactive solutions
- Gather and evaluate information to increase performance, overall productivity and skills sets
- Research, compile, and prepare reports, manuals, correspondence and other information
- Analyze training needs to assist in development of new training programs and improve existing programs
- Monitor and address performance issues on a timely basis
- Analyze financial activities of department and provide input into budget planning and preparation processes
- Travel as required for tradeshows etc.
Customer Satisfaction:
- Plan, prioritize and delegate work tasks to ensure proper functioning of daily operations of the Member Development team to meet supplier deadlines
- Review and track customer complaints and resolutions
- Serve as problem-solving resources for system and customer service issues
- Handle complex situations, resolve escalated issues, negotiate solutions and act as a liaison with customers
- Resolve non-routine customer complaints and service issues
WHAT YOU NEED:
- Leadership experience in customer service and/or sales environment, ideally 5+ years
- Experience managing people/teams of approximately 15 people
- Foodservice experience highly preferred
- Bachelor’s degree in Business or related field is preferred
- Technical savvy and comfortable with new technology and systems
- Excel and PowerPoint experience
- Proven ability to motivate direct reports
- Help support the development of the employees while managing customer relationships with their members/distributors
- Detail oriented and deadline driven
- Proven ability to work in a fast-paced environment, high flexibility & adaptability to changing priorities
- Considerable judgment and initiative to resolve problems
- Ability to interact with all levels within and outside the organization
- Ability to work effectively in a dynamic and high-pressure environment, while providing calm and collected leadership
- Strong presentation skills
- Comfortable working effectively and leading others through a rapidly changing environment
- Strong interpersonal and communication skills
- Stability
- Initiative with a strong sense of urgency
- Good listener and a quick learner
- Live within driving distance of Appleton, WI
WHAT YOU GET:
- Great company culture
- New remodeled facility
- Flexible schedule
- Casual dress code
- Health insurance
- Life insurance
- 401(k)
- UTO
GENERAL INFORMATION:
Hours: 40 hours per week between 7:00am – 4:00pm
Length: Direct Hire
Pay for the Manager of Member Development position: $57,000.00 – $64,000.00 – based on experience
Location: Appleton, WI – potential hybrid option available after training, must live within driving distance of Appleton, WI
Job ID: 140832
Job descriptions may not include every responsibility or qualification of the position.
Cadre is an Equal Opportunity Employer.