Direct Hire – Teller Supervisor

Are you a Direct Hire – Teller Supervisor who has strong overall math skills? Are you a Direct Hire – Teller Supervisor who is looking for an opportunity within a leadership role?

Our client is a full service credit union.

WHAT YOU WILL BE DOING:

As a Teller Supervisor, you will supervise employee performance in, and the daily operation of, the teller area.

• Assist members in person, through drive-ups, or by telephone, providing a broad range of credit union information
• Promote an enthusiastic quality service and sales orientation and build relationships with our members utilizing member advocacy
• Create Teller schedules to maintain proper staff coverage
• Supervise the work flow of the teller area
• Assign, direct, coordinate and receive the work assigned to the staff
• Provide guidance and motivation to the staff and ensure they are meeting individual and organizational goals
• Research and follow up on member complaints
• Backup to the teller line and/or lead teller as needed
• Process NSF, missing endorsement and other returned items for the branch
• Perform audits on cash drawers
• Ensure the cash vault and coin machine are balanced daily and verify the currency order has been placed
• Summarize daily work including check recap, verify cashier’s checks, etc.
• Assist with cross-training employees
• Develop the teller line staff including establishing member advocacy objectives, overseeing training and cross-training, completing annual performance appraisals, recommending salary adjustments and promotions and direct monthly staff meetings
• Encourage employee participation in the incentive program
• Interview and select new staff members with the Branch Manager
• Perform miscellaneous duties such as auditing teller drawers, respond to security alarms, maintain a supply of postage and corporate checks, review time cards, route correspondence, maintain branch marketing
• Build quality relationships with members through member advocacy

WHAT YOU NEED:

• 6+ months of teller supervisor experience is highly preferred
• Would consider 6+ months of retail supervisor experience
• May also consider 6+ months training experience
• MSWD and Excel skills
• Valid driver’s license and proof of insurance
• Self-motivated with the ability to react to change, feedback and critique quickly and positively
• Work with internal and external customers
• Comfortable working in an environment where ideas are shared
• Friendly, personable and easygoing
• Strong leadership skills
• Believer in continuous training
• Outstanding customer service and relationship building skills
• Ability to assess employee performance and determine areas of improvement
• Good math skills
• Ability to handle highly confidential information
• Comfortable suggesting products and services that work best for the customer
• Strong organizational skills and high attention to detail
• Team player and strong work ethic

WHAT YOU GET:

• Their mission statement states they like to have fun
• Slogan is people helping people
• Great work/life balance
• Company likes to give back to the community
• Health insurance
• Dental insurance
• Life insurance
• Disability insurance
• Paid holidays
• Paid vacation
• Sick time
• 401(k)

GENERAL INFORMATION:

Hours: 40 hours per week between the hours of 8:00am – 5:00pm, rotating Fridays 9:00am – 6:00pm and one Saturday per month 8:15am – 12:15pm

Length: Direct Hire

Pay for the Teller Supervisor position: Based on experience, contact us for details

Location: Freedom, WI

Job ID: 140517

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.