• Full Time
  • Neenah, WI
  • This position has been filled
  • Salary: Pay based on experience. Contact us for details.
Job ID: 140923

Cadre

Are you a Direct Hire – Teller Supervisor who has strong overall math skills? Are you a Direct Hire – Teller Supervisor who is looking for an opportunity within a leadership role?

Our client is a full service credit union.

WHAT YOU WILL BE DOING:

As a Teller Supervisor, you will supervise employee performance in, and the daily operation of, the teller area.

  • Assist members in person, through drive-ups, or by telephone, providing a broad range of credit union information
  • Promote an enthusiastic quality service and sales orientation and build relationships with our members utilizing member advocacy
  • Create Teller schedules to maintain proper staff coverage
  • Supervise the work flow of the teller area
  • Assign, direct, coordinate and receive the work assigned to the staff
  • Provide guidance and motivation to the staff and ensure they are meeting individual and organizational goals
  • Research and follow up on member complaints
  • Backup to the teller line and/or lead teller as needed
  • Process NSF, missing endorsement and other returned items for the branch
  • Perform audits on cash drawers
  • Ensure the cash vault and coin machine are balanced daily and verify the currency order has been placed
  • Summarize daily work including check recap, verify cashier’s checks, etc.
  • Assist with cross-training employees
  • Develop the teller line staff including establishing member advocacy objectives, overseeing training and cross-training, completing annual performance appraisals, recommending salary adjustments and promotions and direct monthly staff meetings
  • Encourage employee participation in the incentive program
  • Interview and select new staff members with the Branch Manager
  • Perform miscellaneous duties such as auditing teller drawers, respond to security alarms, maintain a supply of postage and corporate checks, review time cards, route correspondence, maintain branch marketing
  • Build quality relationships with members through member advocacy

WHAT YOU NEED:

  • 6+ months of teller supervisor experience is highly preferred
  • Would consider 6+ months of retail supervisor experience
  • May also consider 6+ months training experience
  • MSWD and Excel skills
  • Valid driver’s license and proof of insurance
  • Self-motivated with the ability to react to change, feedback and critique quickly and positively
  • Work with internal and external customers
  • Comfortable working in an environment where ideas are shared
  • Friendly, personable and easygoing
  • Strong leadership skills
  • Believer in continuous training
  • Outstanding customer service and relationship building skills
  • Ability to assess employee performance and determine areas of improvement
  • Good math skills
  • Ability to handle highly confidential information
  • Comfortable suggesting products and services that work best for the customer
  • Strong organizational skills and high attention to detail
  • Team player and strong work ethic

WHAT YOU GET:

  • Their mission statement states they like to have fun
  • Slogan is people helping people
  • Great work/life balance
  • Company likes to give back to the community
  • Health insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • Paid holidays
  • Paid vacation
  • Sick time
  • 401(k)

GENERAL INFORMATION:

Hours: 40 hours per week between the hours of 8:00am – 5:00pm, rotating Fridays 9:00am – 6:00pm and one Saturday per month 8:15am – 12:15pm

Length: Direct Hire

Pay for the Teller Supervisor position: Based on experience, contact us for details

Location: Neenah, WI

Job ID: 140923

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.