Help Desk Specialist

by | Jul 4, 2022

  • Full Time
  • Kaukauna, WI
  • This position has been filled
  • Salary: $18.00 – $21.00 / hr. – based one experience
Job ID: 140785

Cadre

Are you a Help Desk Specialist who is looking for an opportunity with a company that has an immediate need? Are you a Help Desk Specialist who is extremely computer savvy?

Our client is a financial institution with well over 100 years of experience. They offer a variety of services for both personal banking and business banking.

WHAT YOU WILL BE DOING:

As a Help Desk Specialist, you will troubleshoot software and hardware errors or malfunctions.

  • Escalate issues to Technology Support Specialist, Chief Risk Officer or third parties as necessary
  • Set up computer workstation environments
  • Reset passwords and unlock accounts for employees
  • Train and assist employees on basic technology applications
  • Update and maintain company website
  • Escalate major issues to third-parties as needed
  • Update and maintain interfaces and features of online banking and mobile applications
  • Manage and maintain vendor information company-wide
  • Utilize third party software to collect, track and update vendor information, documents and contracts
  • Maintain and manage company intranet
  • Ensure third party systems properly interface with website
  • Maintain current knowledge of applicable laws, regulations and issues related to information technology
  • Assist the Marketing Director with implementation of technical design and animation needs
  • Provide timely responses to examinations and audit requests
  • Assist the Chief Risk Officer in developing and implementing plans for correcting deficiencies noted in examinations and audits

WHAT YOU NEED:

  • Technology related degree or equivalent experience such as help desk, trouble-shooting, computer set-up, etc. is highly preferred
  • May consider recent graduate with a related degree such as I.T., Computer Technology, etc.
  • A+ Certification a plus
  • Website design/creation experience is preferred
  • Understanding of basic cybersecurity threats
  • MSWD and Excel skills
  • Adobe PDF & form creation
  • Ability to do the physical aspects of the job such as setting up work stations, lifting and moving around equipment
  • Sincere, patient and professional communication skills

WHAT YOU GET:

  • Great family-feel working environment
  • Flexible scheduling
  • Member-owned and local for over 130 years

GENERAL INFORMATION:

Hours: 7:30am – 4:00pm

Length: Temporary

Pay for the Help Desk Specialist position: $18.00 – $21.00 / hr. – based one experience

Location: Kaukauna, WI

Job ID: 140785

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.