• Full Time
  • Madison, WI
  • This position has been filled
  • Salary: $21.00-$23.75/hr. based on experience
Job ID: 141685


Are you a Hybrid Technical Support Specialist who lives within driving distance of Madison, WI? Are you a Hybrid Technical Support Specialist who has strong technical support experience?

Our client is a campus ministry organization that works to engage others through gatherings, events and trainings.


As a Technical Support Specialist, you will provide hands-on as well as remote support to help get software, hardware and operating systems installed/configured.

  • Log problems, resolutions, work performer and customer contacts
  • Create self-service training materials
  • Provide technical support for MAC, Windows, iOS and Android devices
  • Install and support PC, printer, mobile and telephone equipment and software
  • Support room-based video conferencing systems for audio/video needs
  • Maintain laptops with security products
  • Manage user accounts for employee hires, changes and terminations
  • Assist with office moves
  • Create and maintain internal documentation of technical support procedures
  • Assist with computer purchases
  • Work with the departments various internal and external customers in order to plan and execute on projects
  • Manage the department’s system management records and inventories


  • 3+ years of technical support experience
  • Associate degree, ideally technology related
  • Microsoft Office experience and knowledge
  • Experience managing a MAC OS devices a plus
  • Experience managing Window 365 operating system a plus
  • Intune experience a plus
  • Microsoft hardware a plus
  • Windows 10, OS X, iOS, and Android operating systems a plus
  • Office 365 online applications experience a plus
  • Experience managing Cloud services a plus
  • Networking and internet fundamentals
  • Onsite and remote hardware installation/support a plus
  • Flexible and adaptable to change
  • Work well in a fast paced environment where they have to manage moving priorities
  • Follow through on projects with minimal supervision
  • Self-directed and motivated
  • Comfortable working with customers via phone, email or in person
  • Maintain confidentiality
  • Effective communication skills
  • Live within driving distance of Madison, WI


  • Great work environment
  • Growing and mission driven organization
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Paid vacation & holidays
  • 403(b)


Hours: 8:00am-5:00pm
Length: Temporary-to-Hire

Pay for the Technical Support Specialist position: $21.00-$23.75/hr. based on experience

Location: Madison, WI. Hybrid position. Must live within driving distance of Madison, WI

Job ID: 141685

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.