• Full Time
  • Appleton, WI
  • Salary: $20.00/hr.
Job ID: 142418


Are you an IT Help Desk Specialist who has 1.5 years of help desk, IT or a related field experience? Are you an IT Help Desk Specialist who has extremely strong Microsoft Office programs skills?

Our client is a local college with a strong mission and cohesive culture.


As an IT Help Desk Specialist, you will assist, log and resolve requests from internal and external customers on work tickets, account access and security.

  • Troubleshoot end-user desktop issues on various devices
  • Deploy, configure, test, maintain and troubleshoot end-user windows, Macros, and mobile devices
  • Analyze, troubleshoot and resolve hardware & software issues at the desktop and network level
  • Gather requirements for desktop applications, work with customers on software needs and install the software manually
  • Create documentation for distribution to internal and external customers
  • Provide cross-training and documentation to desktop support team members
  • Provide Office 365 support for mailbox triage, maintenance and access
  • Maintain shared data stores and related data inventory needs
  • Provide backup and additional support for Windows, directory administrators and media support team,
  • Provide staff and public use phone installation, audio/visual support and business technology support


  • 1.5+ years of help desk and/or IT related experience (client prefers 3)
  • Comptia A+ or Microsoft certification preferred
  • Network switches and network protocols such as TCP/IP, DNS, DHCP knowledge
  • Configuring mobile devices experience preferred
  • Usage and hardware support of Macros experience preferred
  • Associate degree in Computer Information Systems or a related field
  • Extremely strong knowledge of Microsoft office products
  • Positive attitude, maturity, take initiative and integrity
  • Interest in technology and expanding knowledge base
  • Ability to explain and document procedures verbally and in writing
  • Organizational skills and ability to work under pressure
  • Neatness in work and maintain confidentiality
  • Work effectively in a team environment


  • Company with a strong mission and cohesive culture
  • Company that values creativity
  • Continuous improvement in programs and services
  • Professional development in a team-based culture
  • On-site workout facility
  • Health insurance pending the length of the assignment


Hours: Full-time hours between 7:00am-4:00pm

Length: Temporary, possible Temporary-to-Hire

Pay for the IT Help Desk Specialist position: $20.00/hr.

Location: Appleton, WI

Job ID: 142418

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.