Medical Front Office Associate

Are you a Medical Front Office Associate wants Friday’s off? Are you a Medical Front Office Associate who loves a busy and fast-paced environment?

Our client specializes in medical screening.

WHAT YOU WILL BE DOING:

As a Medical Front Office Associate, you will handle registration as well as scheduling and insurance.

• Greet and check-in patients, register demographic information and process payment plans and copays
• Answer phones and fields calls for associates
• Liaison between technologists and patients waiting for exams
• Relay messages regarding scanner status and other clinic information
• Maintain front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
• Order office supplies as needed
• Maintain supply of patient information sheets
• Complete confirmation calls and provide preparation instructions to patient
• Fax reports, billing information, and medical release forms as requested
• Schedule patients and enter orders
• Maintain current and accurate database on all current and potential referring Physicians
• Maintain accurate patient records within radiology information system
• Maintain current and accurate pending-scheduling list
• Check exams for pre-certification with patient’s insurance company
• Use knowledge of insurance carriers and procedures that require waivers to obtain authorization if needed prior to appointment
• Handle release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines
• Assist with arranging interpreter services, transportation and hotel accommodations for patients when appropriate

WHAT YOU NEED:

• Customer service experience working in a medical office/clinic
• Scheduling in a medical office/clinic experience
• HIPAA and safety guidelines experience
• Medical terminology experience
• May consider strong face to face customer service and computerized scheduling experience
• Comfortable with computers to learn industry specific software program
• Organizational and prioritizing skills
• Solid follow through with assignments
• Confidentiality
• Strong verbal and written communication skills
• Able to work in a very fast-paced environment while juggling multiple tasks
• Deliver high quality customer service to internal and external customers by communicating with integrity and compassion
• Remain calm in difficult situations

WHAT YOU GET:

• Company is fully committed to the idea that customers/patients are #1
• Several high customer service ratings in their industry
• Personal/family feel
• Free MRI’s
• Potential for bonus
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Holiday and PTO

GENERAL INFORMATION:

Hours: 4 –10 hour days: Mon and Wed 6:30am – 5:00pm & Tues and Thurs 8:30am – 7:00pm

Length: Temporary to Hire or Direct Hire

Pay for the Medical Front Office Associate position: $18.00 / hr.

Location: Appleton, WI

Job ID: 140891

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.