• Full Time/Part Time
  • Appleton, WI
  • This position has been filled
  • Salary: $15.50-$16.50/hr. based on experience
Job ID: 140955


Are you a Patient Services Representative who has excellent customer service skills? Are you a Patient Services Representative who is looking for a career opportunity within a small team environment?

Our client has been providing high quality medical care to the Fox Valley for over 40 years. Their friendly staff offers comprehensive, specialized treatment.


As a Patient Services Representative, you will greet and check patients in and out.

  • Instruct new patients in completion of medical history and information forms
  • Update patient demographic and insurance information in computer system
  • Manage patient flow by providing timely check-in procedures upon arrival and promptly notifying medical support staff of patient arrival
  • Make copies of patients’ insurance cards
  • Receive payments for services and issue patient receipts
  • Answer incoming phone calls
  • Make reminder calls for upcoming appointments
  • Call patients with incoming referrals to schedule appointments
  • Prepare new patient electronic charts
  • Manage patient wait list
  • Record when appointments have been missed or cancelled
  • Process incoming mail and packages
  • Open and close the office
  • Protect patients’ rights by maintaining confidentiality of personal and financial information


  • Customer service skills
  • Receptionist, office assistant, etc. experience is preferred
  • Medical terminology knowledge is a plus
  • Medical coding, (medical) insurance verification, billing and/or collections experience is a plus
  • Associate degree in a related field is preferred
  • MSWD and Excel skills
  • Strong and accurate typing skills
  • Must be comfortable doing research on the internet
  • Experience working an EMR is a plus
  • Professional, positive and friendly
  • Excellent customer service skills
  • Extremely high attention to detail and accuracy
  • Ability to switch gears and multi-task within a fast-paced environment
  • Career-driven and strong work ethic


  • Small team environment
  • Flexibility
  • 401(k)
  • Vacation pay
  • Sick pay


Hours: Full and part time schedules available! Rotating shifts 7:45am-4:15pm, 8:00am-4:30pm & 8:30-5:00pm & Thursdays until 7:00pm. Contact us for additional details.

Length: Temporary to Hire

Pay for the Patient Services Representative position: $15.50-$16.50/hr. based on experience

Location: Appleton,WI

Job ID: 140955

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.