Cadre
Are you a Technical Support Specialist who has strong computer support skills? Are you a Technical Support Specialist who is looking for an opportunity within a fun, family atmosphere that offers great benefits?
Our client has been driven to make a difference in the communities they serve since 1949. They promote a fun and family-oriented workplace that encourages continuous self-improvement.
WHAT YOU WILL BE DOING:
As a Technical Support Specialist, you will be responsible for help desk and operations.
- Provide technical assistance to team members regarding computer hardware, software, network systems, telephone and mobile applications
- Log all ticket requests and actions into the system
- Handle all IT work associated with new hires, employees leaving, changing departments, etc.
- Provide staff training for Microsoft applications such as how to use Microsoft teams, One Note, etc.
- Handle data management and other projects that arise
WHAT YOU NEED:
- Technical support experience (ideally 2+ years but open to a recent college graduate)
- Phone support experience a plus
- Database management a plus
- Associate degree in IT or related field
- Microsoft Office applications
- Salesforce, Applied Epic, Quickbase, and Zywave a plus (will train on all)
- Valid driver’s license and proof of insurance
- Ability to travel to other 5 Wisconsin office locations if needed (most can be done remote)
- Use of company van available for travel (if use own vehicle, mileage will be reimbursed)
- Strong communication skills
- Energetic self-starter
- Live within driving distance of Menasha, WI
WHAT YOU GET:
- Fun, family-like atmosphere
- Great work/life balance
- Longevity within the company
- Opportunity to learn more
- Growth opportunities
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401(k)
GENERAL INFORMATION:
Hours: 8:00am-4:30pm
Length: Direct Hire or Temporary-to-Hire
Pay for the Technical Support Specialist position: $23.00-$28.85/hr. based on experience
Location: Menasha, WI. Hybrid option after training. Must live within driving distance of Menasha, WI.
Job ID: 142139
Job descriptions may not include every responsibility or qualification of the position.