• Full Time
  • Kaukauna, WI
  • This position has been filled
  • Salary: $20.00-$23.00/hr. based on experience
Job ID: 141731


Are you a Technology Support Specialist who is looking for an opportunity within a family-feel, team environment? Are you a Technology Support Specialist who is extremely computer savvy?

Our client is a financial institution with well over 100 years of experience. They offer a variety of services for both personal banking and business banking.


As a Technology Support Specialist, you will ensure all computer and network systems are functioning correctly.

  • Manage and respond to all internal help desk calls/emails
  • Troubleshoot internal technology issues and effectively maintain ticketing system
  • Escalate issues to chief risk officer when appropriate
  • Maintain backup software and systems
  • Assist with managing network security and identifying vulnerabilities
  • Configure, upgrade, troubleshoot and maintain virtualized windows servers and production applications
  • Create and maintain proper documentation for IT and end-users
  • Set up new users in active directory and the email system
  • Assist with training staff in the areas of network security and cybersecurity
  • Research current technology trends to maintain an up-to-date knowledge base
  • Maintain current knowledge related to IT operations and conduct all duties in compliance with applicable laws, banking regulations, policies and procedures
  • Assist in preparing for audits and regulatory examinations


  • 2 years of help desk, trouble-shooting, computer set-up, etc. experience preferred
  • Will consider a recent graduate with a related degree such as IT, Computer Technology etc. with an internship
  • Demonstrated knowledge of computer networking principles and troubleshooting techniques
  • Understanding of basic cybersecurity threats
  • Financial institution experience a plus
  • Associate degree or Bachelor’s degree a plus
  • Windows server, Active Directory, VMware, Microsoft Exchange and/or Mitel VoIP experience preferred
  • Proficient with Adobe PDF and form creation
  • Sincere & patient
  • Professional communication skills


  • Great family-feel working environment
  • Flexible scheduling
  • Member-owned and local for over 130 years
  • Free gym membership
  • Health insurance
  • Dental insurance
  • Life insurance
  • 401(k)


Hours: 7:30am-4:00pm

Length: Temporary-to-Hire

Pay for the Technology Support Specialist position: $20.00-$23.00/hr. based on experience

Location: Kaukauna, WI

Job ID: 141731

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.